Bringing Fun to Life in Wisconsin: Customer Service and Diffusing Angry Customers

Bringing Fun to Life in Wisconsin: Customer Service and Diffusing Angry Customers Jeff Anderson: Regional Wisconsin Department of Tourism Specialist presents:Bringing Fun to Life in Wisconsin. Research shows that 68% of your customers may not choose to return to your business, not because of the product that they receive, but because they experience an attitude of indifference or rudeness by the owner, manager, or an employee. While marketing our state as the Midwest’s premier destination for fun, the Wisconsin Department of Tourism recognizes that in order to deliver on this brand and have visitors return to our state and your business, our customers must receive great customer service. To support this, a customer service program has been developed for businesses and communities throughout Wisconsin. While the premise of the program is rooted in service for the tourism industry, the basic customer service skills discussed apply to owners and employees in all industries. This session will provide attendees with the basic knowledge and skills to deliver outstanding customer service experiences. Participants should bring a smart device such as tablets, Ipads, smart phones, laptops.-- Snacks provided. Open to Chamber Members, Youth Apprentices, YA business mentors, DECA students.